At Strands we pride ourselves on our exceptional service and technical standards. We make every effort to ensure that our clients leave our salons relaxed, rejuvenated and refreshed. We are a professional team that supports each other uniqueness. If at any time you feel that you would be better served by another staff member or would like a fresh point of view please let us know. We would be happy to recommend any of our teammates to you.


Policies and Procedures

• Products and Appliances
  All of our retail products are 100% guaranteed with the exception of our make-up line. Our appliances are not returnable but do come with a warranty.
• Cancellations
  For any reason if you are unable to make a scheduled appointment, we require you contact your designated salon within 24 hours of the original appointment. We can rebook your appointment, or reschedule.
• First Time Clients
  On your first time visiting a Strands salon, at the time of booking, you will be asked for your Name and Address for the information of our salon records, We do not use this information for any other purposes.
• Services Rendered
  Strands does not give refunds on any services rendered at any time. If for any reason, you are not satisfied with your service(s) please contact the salon manager. Your situation will be reviewed. It is at the manager’s discretion as to how the situation will be resolved.
• Extensions & Hair Straightening
  Due to the extensive work that is being performed for the following services, we provide 15 minutes fee consultation when booking Extensions, or Hair Straightening.
• Redo’s
  Redo is a technical service one has received and the end result was not accomplished. In order to be considered for a redo you must first contact the salon in which your service was preformed within 48 hours of the completed service. An appointment will be made for you to come in and consult with the manager. At that time, an assessment will be done to decide if a redo is necessary.
• Cheques
  Strands does not accept cheques.